Inn at Bay Harbor, Autograph Collection

The Inn at Bay Harbor was the perfect mix of luxury, comfort, and winter charm. A fantastic winter retreat with excellent service, highly recommend and can’t wait to return!

Really nice property with fantastic views. A family suite worked out great for our family of 4. King bed in 1 room and a living room that had a pull out couch and murphy bed provided plenty of sleeping spaces. Breakfast is not included when using Marriott points but is when paying. Lawn games for the kids. Pool area was fun with good drinks and food and live music one night. Short walk to other restaurants and shops in Bay Harbor. The evening ritual of s'mores (provided by the hotel) and gathering around the firepit for sunset over the lake is great.

Pulling up to this resort felt like I was getting a stay at Disney's Grand Floridian. It's beautiful with flowers blooming at the entrance. Reception was welcoming and explained everything the property has to offer. We used our FNA (Free Night Award) to stay and as Marriott Titanium, we were offered either 1000 points, free breakfast or a $10 food credit. We used the bikes, free if you are willing to pedal, $25/hour for eBikes. Once we returned, we had s'mores by the campfire, packets are complimentary at the reception desk. We even found free laundry on our floor (2nd) that we were able to do, while enjoying our in-room fireplace and our robes. The view from our room was stunning and we could hear the crashing of the waves against the shore as we relaxed before bed. Pool is open (mid May, but only 45º outside) and heated. I saw folks in the pool and hot tub, while it's quite chilly outside, so it must be decently heated. There's hammocks and a human sized chess board on the grounds as well. As to the resort fee, I called ahead to find out how much it would be, since we got our room as an FNA. I was told the resort fee is usually 10% which is crazy! But for us it would be $10.30. I made a note and prepared to address whatever cost came up upon arrival. All for naught. We weren't charged a resort fee at all. Upon checkout, our bill was $0. Nothing charged. For reference it was a free night award with the Chase credit card and we are Titanium Elite. I would come again in a heartbeat.

We stayed 3 nights for our anniversary. It was a great experience, but for one incident. The price was good for what we got. The room was clean and roomy. The staff was very nice, especially Alexandra ( sp?) at the desk, and Evonne ( sp?), who served us every morning at breakfast. The food was delicious, also. Alexandra had a tray of covered strawberries sent to our room, and the gift card was unexpected. I think it was because we were new customers or maybe because of our anniversary. The pool was great, and there were literally 6 people there. However, that was our only negative experience. We were there for 1 hour. It was very quiet. The employee outside the bar was just hanging out the entire time, staring at the towel lady. Then, he sneezed hard, then wiped his nose with his hand, and then sneezed again and wiped his nose ON HIS ARM while looking right at me. He didn't go wash his hands. I'm not a germaphobe. I've been an RN over half my life. Disgusting. Maybe it's cultural, as my Haitian patients spit and such. Still... But, on a good note, the grounds, the lake, the area all lovely. We will come back someday.

The operations team epitomizes the best virtues of hospitality with every engagement. As a former Marriott associate, it gives me great pleasure to write this review and to encourage other prospective patrons seeking to have a restful and memorable experience while visiting Petoskey, MI!

Spent two nights here for our 40th. They were not ready for us at check in but gave us two drinks "tickets" that we enjoyed during our short wait. The staff was very pleasant our entire stay, the room was clean. The bed was comfortable, but who could use all those pillows! Our room had a nice view and we really enjoyed the fireplace. We turned down the furnace as the fireplace kept the room toasty. Wi-Fi was good. The first morning the breakfast buffet was maybe the best I have ever had, but we were a bit disappointed that the omelet station was not open. The second morning, both the omelet bar and the buffet were closed with only food from the menu available, which was also disappointing. However, the food both days was top notch. While we may not return (a bit expensive for our budget), our stay was excellent!